Support & Updates

Update and Upgrade

When purchasing an UDE Integrated Development Environment, you receive FREE Update Service for the UDE Debugger and the UDE-Mon Portable Monitor Development Kit for the 12 months. The FREE Update Service & Support Package comes with approximately two new software releases, including documentation, regular product news as well as updates or upgrades of other development environment components (compiler, editor, evaluation hardware...)

Following the FREE period you can take advantage of our Update Service & Support Package at a very affordable price, which contains the same services as the above described.

Don't miss out on such a convenient and easy opportunity to stay on top with your development environment, as it is no secret that only the latest software releases provide for an efficient and state-of-the-art application development, which is the base for top-notch, competitive products. 
Send in your completed Service Form now!

General Conditions for the Updates Service:

• The Update Service is available for pls products only.
• Updates/Upgrades for UDE and UDE-Mon cannot be separated for technical reasons.
• The warranty for pls products is one (1) year beginning with the day of purchase. During this time, the Update Service is free of charge without limitation.
• The Update Service starts when the Service Form is delivered to pls.
• After the first year, the Update Service and Support charge is 20 percent of the current list price of the products to be under Update Service and Support for each consecutive year.
• If the Update Service time has expired and not immediately been renewed, an additional 10 percent reentry service fee of the product list price covered by the service will be applied.
• pls delivers software and documentation updates on CD, disk or via e-mail. Printed documentation updates are available upon request
• Necessary updates for other (non-pls) products to the latest version (e.g. Compiler, CodeWright, EasyCODE,...) are not included and may be purchased separately.

Simply ONE Technical Support Hotline for your entire Development Environment.

For questions or problems we offer you our Technical Support Hotline. We specialize in supporting your whole development environment including interaction between the tools. Just give us a call, send a fax or email and have the following information handy:

• Problem description (as detailed as possible)
• Tool names, their version and serial numbers
• Host platform operating system, PC type and make
• Sample data or files to reconstruct the problem at pls.

You send your files causing the trouble by Email or FTP and we process your query usually within one day. It goes without saying, all your sensitive data is protected against unauthorized access. Last but not least, the latest technical information about our whole product spectrum is available on our Website. 

General Conditions to Obtain Technical Support from pls:

• Technical Support is available for pls and non-pls products purchased at pls and authorized distributors only.
  
• Getting Technical Support by pls requires a valid and current Update Service & Support Package Contract at the conditions described therein.
  
• The warranty for pls products is one (1) year beginning with the day of purchase. During this time, the Technical Support is free of charge without limitation. Non-pls products may have different support periods that we are obliged to observe.
  
• The Technical Support is available from the day of purchase.
  
• Technical Support covered by this Maintenance Contract is available via telephone, fax, email and internet only. On-site technical support is not part of the Maintenance Contract - please ask for a quotation if required.
  
• To obtain Technical Support it is required that the latest releases of the Integrated Development Environment components are installed.