Support & Updates Update and UpgradeWhen you purchase an UDE / fast-view66/win Integrated Development Environment, you get a FREE Update Service for the UDE Debugger / fast-view66
HLL Debugger and the UDE-Mon Portable Monitor Development Kit for 12
months. The Update Service & Support includes approximately two new software
releases of the products including documentation, regular product news
and updates or upgrades of other development environment components
(compiler, editor, evaluation hardware...) at a favorable price.
Take
the easy way to keep your development environment up-to-date. Only the
latest software releases offer efficient and state-of-the-art
application development that is the base for competitive products - so
do not take chances and send in your completed Service Form today! General Conditions for the Updates Service:
- The Update Service is available for pls products only.
- Updates/Upgrades for UDE / fast-view66/win and UDE-Mon cannot be separated for technical reasons.
- The
warranty for pls products is one (1) year beginning with the day of
purchase. During this time, the Update Service is free of charge
without limitation.
- The Update Service starts when the Service Form is delivered to pls.
- After
the first year, the Update Service and Support charge is 20 percent of
the current list price of the products to be under Update Service and
Support for each consecutive year.
- If the Update Service time has expired and not immediately been renewed,
an additional 10 percent reentry service fee of the product list price covered
by the service will be applied.
- pls delivers software and documentation updates on
CD, disk or via e-mail. Printed documentation updates are available
upon request.
- Necessary updates for other (non-pls) products
to the latest version (e.g. Compiler, CodeWright, EasyCODE,...) are not
included and may be purchased separately.
Please contact us for your personal quotation. Simply ONE Support Hotline for the Development Environment. For
questions or problems we offer you our Technical Support Hotline. We
specialize in supporting your whole development environment including
interaction between the tools. Just give us a call, send a fax or email
and have the following information handy:
- Problem description (as detailed as possible)
- Tool names, their version and serial numbers
- Host platform operating system, PC type and make
- Sample data or files to reconstruct the problem at pls.
You
send your files causing the trouble by Email or FTP and we process your
query usually within one day. Of course, all your sensitive data is
protected against unauthorized access. Additionally, the latest
technical information about our whole product spectrum is available on
our Website.
General Conditions for Obtaining pls Technical Support: - The Technical Support is available for pls and non-pls products purchased at pls and authorized distributors only.
- Getting
Technical Support by pls requires a valid and current Update Service
(Maintenance) contract at the conditions described therein.
- The
warranty for pls products is one (1) year beginning with the day of
purchase. During this time, the Technical Support is free of charge
without limitation. Non-pls products may have different support periods
that we are obliged to observe.
- The Technical Support is available from the day of purchase.
- Technical
Support covered by this Maintenance Contract is available via
telephone, fax, email and internet only. On-site technical support is
not part of the Maintenance contract - please ask for a quotation if
required.
- For obtaining Technical Support it is required that the latest releases of the Integrated
- Development Environment components are installed.
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